Sometimes you learn something, some fact that stays with you.
I learned this a couple of weeks ago:

Nurse Linda was talking about undertakers (as you do), and she said she'd been surprised that some of them didn't talk to the corpse. She always accompanied her (ex) patients out to the hearse, she always talked to them. Just saying things like "That's us going through the doors now... you'll be all at peace soon...." Lots of nurses do.

I like that thought. I'm not sure how that level of patient care is being measured on performance appraisals within the NHS these days though.